Privacy Policy

Information We Collect

We gather information that enables us to provide, personalize, and improve our services. This includes details you supply directly, such as your name, date of birth, email address, residential address, telephone number, and account credentials when you register or update your profile. During financial transactions we also collect payment information, including card numbers, expiry dates, and billing addresses.

In addition to information you provide, our systems automatically record technical and usage data. This may include your IP address, browser type, device identifiers, operating system, pages visited, games played, and the times and dates of your activity. We use this data to understand how our platform is used and to maintain its smooth operation.

How We Use Your Information

Your personal information allows us to create and manage your account, process deposits and withdrawals, verify your identity, and comply with legal and regulatory obligations. We also use it to provide customer support, prevent fraud, enforce our terms and conditions, and enhance your overall experience through tailored game recommendations and site improvements.

With your consent or where permitted by law, we may send you promotional communications about new games, bonuses, and special offers. You can adjust these preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share it with trusted service providers who assist us in operating the website, processing payments, conducting identity verification, preventing fraud, and delivering customer support. These partners are contractually obligated to protect your data and use it only for the purposes we specify.

Information may also be disclosed when required by law, regulation, or court order, or to protect the rights, property, or safety of Peakbet Casino, our players, or the public. This includes cooperation with licensing authorities and responsible gaming organizations where appropriate.

Cookies and Tracking Technologies

Our platform uses cookies, pixels, and similar technologies to remember your preferences, analyze traffic, measure performance, and deliver a more responsive experience. Some cookies are essential for the site to function, while others help us understand which features are most popular.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use specific features of the casino. We regularly review our use of these technologies to ensure they remain necessary and proportionate.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure servers, access controls, and regular security assessments.

While we strive to maintain the highest standards of protection, no system can guarantee complete security. We encourage you to use strong passwords and keep your login details confidential.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion when it is no longer needed for the purposes outlined in this policy, subject to legal and regulatory requirements. You may also withdraw consent for certain processing activities where consent is the legal basis.

To exercise these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable Canadian privacy laws.

Retention of Personal Information

We retain your information only as long as necessary to fulfil the purposes described in this policy or as required by law. Once it is no longer needed, we securely delete or anonymize the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to our support team through live chat or by emailing [email protected]. We are committed to addressing your inquiries promptly and transparently.

This policy is effective as of January 2025 and applies to all users of the Peakbet Casino platform in Canada.